Terms and Conditions

Last updated: July 2025

Please take a moment to read the Terms & Conditions below, which apply to all purchases, bookings, and use of this website.

By placing an order, booking a course, or using this website, you are agreeing to these terms. They exist to protect both you and us, and to help our creative experiences run as smoothly and fairly as possible.

Cancellations & Refunds

We work with small group sizes to give each student a meaningful, hands-on experience. Because of this, we maintain a strict cancellation policy.

  • Full Refund
    A full refund will only be issued if the course is cancelled by us due to reasons beyond our control, such as illness, adverse weather, or workshop issues. You may also switch to another course within the allowed timeframe.

  • Cancellations with 6 Months Notice or More
    If you cancel with six months notice or more, you are eligible for a refund minus a £25 administration fee.
    Alternatively, you can transfer your booking to another course of the same value. If you paid with a gift voucher, the new course must take place before the end of the calendar year the voucher was purchased in. If you paid with cash/card, the new course must be booked and attended within six months of your cancellation date.

  • Cancellations with 3 Months Notice
    If you cancel with three months notice, you are eligible for a 50% refund.
    Alternatively, you can transfer your booking to another course of the same value. If you paid with a gift voucher, the new course must take place before the end of the calendar year the voucher was purchased in. If you paid with cash or card, the new course must be booked and attended within three months of your cancellation date.

  • Cancellations Less Than 28 Days Before Course Start
    If you cancel less than 28 days before the course start date, no refunds or transfers will be offered.

  • Course Transfers
    You are allowed to change courses once per original booking only.

Course Transfers

If you need to transfer your booking to another course, please notify us as soon as possible. Transfers are allowed once per original booking and are subject to the same timeframes and conditions outlined in our Cancellations & Refunds policy.

Please note that transfers requested less than 28 days before the course start date are not permitted.

For more information, see our Cancellations & Refunds section above.

Changes by Us (Creative with Nature)

In the rare event that we must cancel or reschedule a course due to illness, weather or other circumstances:

  • You will be notified via the email you provided at booking.
  • You will be offered either a full refund or a transfer to a future date.

We cannot reimburse any travel, accommodation, or external expenses related to the cancellation.

Gift Vouchers

  • Vouchers can be purchased online.
  • Available in fixed amounts of £25, £50, £95, £190.
  • Valid for one year after purchase.
  • Can be used as full or part payment on eligible workshops.
  • Holding a voucher does not guarantee a space on a course. Early booking is encouraged.

Returns & Refunds for Kits

Because these are physical products, I cannot offer refunds unless the kit is deficient or damaged during shipping.

If your kit arrives with a missing part or is damaged, please contact me within 7 days of receiving it. I’ll arrange a replacement or refund as quickly as possible once the issue has been confirmed.

Shipping Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery times may vary, but in most cases orders arrive sooner. Please allow 7–12 days from the date of purchase for your order to be delivered.

We are not responsible for delays caused by factors outside of our control (such as courier delays, adverse weather, or strikes), but we will always do our best to ensure your order reaches you as quickly as possible.

Bookings & Payments

  • Full payment is required to secure your booking.
  • You will receive a confirmation email after payment.
  • If there are any issues with your booking, we will contact you directly.
  • Gift vouchers can be used during checkout.

Workshop Restrictions

  • Dogs are not permitted at workshops unless pre-approved via email at least 4 weeks in advance.
  • Please notify us of any accessibility needs or allergies at the time of booking.
  • Students must follow all health and safety guidelines during workshops.

Code of Conduct

We aim to provide a respectful, inclusive, and safe environment for everyone.

Disruptive, disrespectful, or unsafe behaviour toward tutors, other students, or the space will not be tolerated.

We reserve the right to remove participants from workshops, with no refund, if behaviour breaches this standard.

Safety & Insurance

All tutors carry their own Public Liability Insurance and conduct their own risk assessments.

A full health & safety briefing will be given at the start of each workshop.

If you have concerns about safety or conduct, please raise them immediately.

Intellectual Property

All content, course materials, images, and original designs created by Creative with Nature remain the intellectual property of the business and may not be copied, reproduced, or shared without written permission.

Protected Designs

Certain projects including the Willow Hare Sculpture, created and taught exclusively by Creative with Nature and are protected under UK copyright and/or trademark law.

These designs may not be reproduced, taught, sold, or adapted for commercial purposes without formal permission.

Legal action may be taken against any person or business found in breach of this copyright.

Professional Use & Teaching Policy

Our workshops are intended for personal learning only.

Booking a course does not grant permission to teach the same course elsewhere, share workshop content publicly or commercially, or use our course structure, techniques, or designs for paid services.

If you are interested in teaching or licensing any of our content, please contact us directly.

Feedback & Complaints

We always welcome feedback — your comments help us improve.

If an issue arises during a workshop, please first raise it with your tutor.

If the issue isn’t resolved or relates to booking, payment, or a broader concern, contact us directly.

We will do our best to resolve all genuine issues promptly and fairly.

Personal Belongings


Creative with Nature is not responsible for any items lost, damaged, or left behind during workshops. Please keep valuables with you.

Photography & Media

We may occasionally take photos or videos during workshops to use in marketing, social media, or on our website.

If you prefer not to be photographed, please let us know at the start of your session.

Legal Notes & Changes

These Terms & Conditions may be updated without prior notice.

Use of a gift voucher implies acceptance of these terms — even if the user is not the original purchaser.

These terms are governed by British law and do not affect your statutory consumer rights.